Refund Policy

At Vape and Smoke, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a straightforward refund and return policy. Please read the details below to understand how we can assist you.

Returns

We accept returns for most products within 30 days of the purchase date. To be eligible for a return:

Items must be unused, unopened, and in their original packaging.
For health and safety reasons, certain items such as vape liquids, opened consumables, and hygiene products are non-refundable unless they are defective or damaged upon arrival.
Sale items or discounted products are not eligible for returns unless they arrive damaged.

Refunds

Once we receive and inspect your returned item(s), we will notify you via email about the approval or rejection of your refund.

If your return is approved, we will process the refund, and a credit will automatically be applied to your original method of payment within 7-10 business days.
If your refund is rejected (due to the item being used or not in original condition), we will return the item to you, and no refund will be issued.

Exchanges

If you received a damaged or defective item, we’re happy to exchange it for the same item. Please contact us at [support email] with details and photos of the product, and we will guide you through the exchange process.

Non-Returnable Items

For safety and legal reasons, the following items are non-returnable and non-refundable:

Opened or used vape products (e-liquids, cartridges, coils)
Customized or personalized items
Gift cards

Shipping Costs for Returns

Customer Responsibility: You are responsible for covering the shipping costs for returning items unless the product was damaged or defective upon arrival.
Non-Refundable Shipping: Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will not be included.

How to Initiate a Return

To start the return process, please follow these steps:

Contact us at [support email] with your order number and reason for the return.
We will send you a return authorization and instructions on how and where to ship your product.
Once we receive your item, we will notify you via email and proceed with the inspection and refund process.

Please do not send your item back without receiving authorization from our customer support team.

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

Check with your bank or credit card provider as there may be processing delays.
Contact us at [support email], and we will assist in tracking your refund.